Help & Info

Returns & Refunds

Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis at the discretion of drstephaniestratford.com. We ask the Client to be committed and faithful, and we commit to offering grace when needed.

  • The Client may cancel an order up to 2 days before the appointment date and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send a message through the Contact Us page.
  • Once the Client has scheduled sessions with drstephaniestratford.com, they are considered set appointments. However, if necessary, the Client may reschedule a session by signing in to the My Account page. Please do so at least 24 hours before the appointment date. 
  • Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited. 
  • If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee. 

If you would like to cancel a webinar or online event, you can contact us up to 2 days before the webinar start date

For whatever reason, if you are unhappy with a course, please let us know through the Contact Us page. If you decide to stop learning a specific Course, you can ask for a refund within 2 days from the day of purchase.

Please Note: If you have completed the course you will not be eligible for a refund. Also, users who purchase and refund multiple Courses may be subject to suspension for abuse of the refund policy.

The refund process usually takes 5-10 business days, depending on your financial institution, however in some cases, refunds may take up to 30 days to appear in your account.  If it has been more than 10 business days since the refund was processed by drstephaniestratford.com, please contact your bank directly to inquire about the status of the refund.

If you purchased a program of multiple courses, you can ask for refunds for uncompleted courses only, subject to the terms described above. In such cases, the refund amount will be the Program’s total price minus the completed Courses’ full price (regardless of the discount given for those Courses as part of the program).

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